Whether you need to monitor your IT environment such as temperature, humidity and water ingress with network attached monitoring devices or need to measure power metrics like amps, kilowatts and volts with intelligent power strips, OmniWatch is a bespoke solution like no other.
Developed upon our award winning 'Most Innovative Solution' at the industry leading CIR Business Continuity Awards, we monitor any network-attached equipment. That's why the majority of our customers have added their UPS, generators, AC units and more. And for those disparate systems that are not network attached, like fire suppressant, water detection and building management systems; we can interface with those too, providing an outstanding joined-up end user experience.
It's our job to let you know of a problem before it escalates to a disaster. OmniWatch customers focus on their day jobs and sleep easier knowing that their critical IT infrastructure is being monitored 24/7.
Alerts are sent in real-time and follow our 3-tier alarm escalation process. If emails and SMS messages fail our UK based call centre will contact you directly to ensure you are aware of the issue. Below is a summary of each alarm stage.
You have an alarm for sensor Temperature 1 (London - Server Room)
Last 10 readings for this sensor:
09:06:38 (UTC) - 31.6°C
08:56:38 (UTC) - 29.4°C
08:46:38 (UTC) - 27.2°C
08:36:38 (UTC) - 26.5°C
08:26:38 (UTC) - 25.6°C
08:16:38 (UTC) - 25.3°C
08:06:38 (UTC) - 24.9°C
07:56:38 (UTC) - 24.2°C
07:46:38 (UTC) - 24.1°C
07:36:38 (UTC) - 23.5°C
High Trip: 30°C
High Amber Offset: 5
Low Trip: 5°C
Low Amber Offset: 5
Please log into your OmniWatch account to acknowledge this alarm.
Acknowledgement will cease the escalation process and inform your colleagues listed below that you are aware of the alarm.
Contacts that have been alerted:
This is an autogenerated message, please do not reply.
An auto-email is sent to all on-call staff announcing the alarm.
When the alarm is acknowledged an update email is sent to the on-call staff confirming matters and lets them know which team member is working on the matter. By acknowledging the alarm the escalation procedure is ceased.
If the email is not acknowledged the alarm escalates to 2-way SMS.
An SMS message is sent to all on-call staff.
SMS messages contain:
If the SMS is replied to an update email is sent to the on-call staff confirming matters and the alarm procedure is ceased.
If the SMS is not replied to the alarm escalates to our UK based call centre.
|Name||Time Called||Phone Number||Answered||Voicemail||Acknowledged|
|David Smith||10:08:38 26-05-2018||07733238491||Yes||N/A||Yes|
A call centre agent will telephone on-call staff in the order they are listed on the rota.
The agent will:
The agent's details are recorded and full details are posted to OmniWatch's alarm log confirming whom they spoke to and the nature of the message. If required, an audio recording of the discussion can be requested.
If the agent can't get through or the call goes to voice mail they will leave a message and explain they will call the next person on the rota.
Emails are broadcasted to all on-call staff when:
All details of the alarm are recorded within the Alarm Log for post-alarm analysis.
of our customers have received critical alerts giving them valuable early warnings and letting them check matters before they become problems. So don’t wait for an incident to occur before considering us, have a trial free of charge.
"The server room air conditioning units failed in the late evening and at that time of night it's not surprising that no one was on site, or due to be so for the next 9 or 10 hours. As the temperature in the room started to rise, Spook automatically sent SMS and e-mail alert notifications to nominated support staff."view more
"The server room air conditioning units failed in the late evening and at that time of night it's not surprising that no one was on site, or due to be so for the next 9 or 10 hours. As the temperature in the room started to rise, Spook automatically sent SMS and e-mail alert notifications to nominated support staff.
In addition, the Spook Support team called to ensure we were in safe receipt of the alerts. We were able to control the situation by remotely shutting down non-essential servers; whilst maintenance contractors were called and the units were repaired.
From a business point of view, we are hugely relieved that we received early warning alerts from Spook, which enabled us to take prompt action, thus limiting potential damage to our servers and ensuring that our business was not affected."view less
Uninterruptible Power Supplies (UPS) are typically associated with "Back of House" meaning the location is often in a far corner of a room or in a different location altogether. Therefore, the need to monitor the environment of the UPS together with its on-board power metrics is as important as the data centre itself.
Three wise men are predominantly celebrated once a year but monitoring the environment of your data centre should be 24/7.
Over the Christmas period IT server rooms could be left in a 'lights out' state for over 10 days.