OmniWatch
Multivendor IT environmental, power and video monitoring

OmniWatch by Spook

Award winning solution which brings all your monitoring requirements together for an outstanding end-user experience
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Overview
Environmental
PDU
UPS
DCIM
Green IT
Surveillance
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Spook Limited logo
London
Server Room
London - Server Room
Environmental
London - Server Room
PDU
London - Server Room
UPS
London - Server Room
DCIM
London - Server Room
Green IT
London - Server Room
Surveillance

About OmniWatch

Whether you need to monitor your IT environment such as temperature, humidity and water ingress with network attached monitoring devices or need to measure power metrics like amps, kilowatts and volts with intelligent power strips, OmniWatch is a bespoke solution like no other.

Developed upon our award winning 'Most Innovative Solution' at the industry leading CIR Business Continuity Awards, we monitor any network-attached equipment. That's why the majority of our customers have added their UPS, generators, AC units and more. And for those disparate systems that are not network attached, like fire suppressant, water detection and building management systems; we can interface with those too, providing an outstanding joined-up end user experience.

It's our job to let you know of a problem before it escalates to a disaster. OmniWatch customers focus on their day jobs and sleep easier knowing that their critical IT infrastructure is being monitored 24/7.

Prevention is better than cure

REAL-TIME ALERTS 24/7 - GUARANTEED

Alerts are sent in real-time and follow our 3-tier alarm escalation process. If emails and SMS messages fail our UK based call centre will contact you directly to ensure you are aware of the issue. Below is a summary of each alarm stage.

Stage 1: Email

An auto-email is sent to all on-call staff announcing the alarm.

Emails contain:

  • Alarm description, real-time reading (date/time) and sensor location.
  • Trend data from the last 10 recorded values to allow easy trend analysis.
  • A list of all staff members to whom the email was broadcast to.

When the alarm is acknowledged an update email is sent to the on-call staff confirming matters and lets them know which team member is working on the matter. By acknowledging the alarm the escalation procedure is ceased.

If the email is not acknowledged the alarm escalates to 2-way SMS.

OmniWatch Alerts
ALARM - OmniWatch sensor Temperature 4 34.1°C - Trip 30°C (London - Server Room). Reply 'OK' to acknowledge.
Ok.
Wed 19 Sep, 23:18
ALARM - OmniWatch sensor Temperature 1 31.6°C - Trip 30°C (London - Server Room). Reply 'OK' to acknowledge.
Stage 2: SMS

An SMS message is sent to all on-call staff.

SMS messages contain:

  • Alarm description, real-time reading (date/time) and sensor location.
  • A request to reply "OK" to acknowledge the alarm.

If the SMS is replied to an update email is sent to the on-call staff confirming matters and the alarm procedure is ceased.

If the SMS is not replied to the alarm escalates to our UK based call centre.

Alarm #1234
Overview
Trend data
Event history
Stage 1
Stage 2
Stage 3
Call Centre Information
Triggered: 23:18:16 19-09-2018

Status
Closed
Agent Name
Daniel
Information
OmniWatch sensor Temperature 1 31.6°C - Trip 30°C (London - Server Room) 23:18:16 19-09-2018
Notes
I have spoken to David and he has confirmed the alarm. It has been caused by a faulty AC unit in the server room.

Name Time Called Phone Number Answered Voicemail Acknowledged
David Smith 23:18:16 19-09-2018 07733238491 Yes N/A Yes
Stage 3: Call Centre

A call centre agent will telephone on-call staff in the order they are listed on the rota.

The agent will:

  • Confirm they are talking to the correct person.
  • Give the alarm description, real-time reading (date/time) and sensor location.
  • Confirm the alert and add notes to the system including any requested by the person contacted.

The agent's details are recorded and full details are posted to OmniWatch's alarm log confirming whom they spoke to and the nature of the message. If required, an audio recording of the discussion can be requested.

If the agent can't get through or the call goes to voice mail they will leave a message and explain they will call the next person on the rota.

Alarm updates

Emails are broadcasted to all on-call staff when:

  • The sensor returns to normal
  • The alarm is acknowledged
  • The call centre agent has exhausted the calling procedure

All details of the alarm are recorded within the Alarm Log for post-alarm analysis.

Over 93%

of our customers have received critical alerts giving them valuable early warnings and letting them check matters before they become problems. So don’t wait for an incident to occur before considering us, have a trial free of charge.

"The server room air conditioning units failed in the late evening and at that time of night it's not surprising that no one was on site, or due to be so for the next 9 or 10 hours. As the temperature in the room started to rise, Spook automatically sent SMS and e-mail alert notifications to nominated support staff."

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"The server room air conditioning units failed in the late evening and at that time of night it's not surprising that no one was on site, or due to be so for the next 9 or 10 hours. As the temperature in the room started to rise, Spook automatically sent SMS and e-mail alert notifications to nominated support staff.

In addition, the Spook Support team called to ensure we were in safe receipt of the alerts. We were able to control the situation by remotely shutting down non-essential servers; whilst maintenance contractors were called and the units were repaired.

From a business point of view, we are hugely relieved that we received early warning alerts from Spook, which enabled us to take prompt action, thus limiting potential damage to our servers and ensuring that our business was not affected."

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Premium Choice
Insurance broker in Birmingham, England

Customers we support

Whether you're new to monitoring or you've already invested in hardware and need a joined up solution Spook can help
Fully managed monitoring solution
Fully Managed

For organisations that have never implemented monitoring and need a complete end-to-end award winning solution.

Co-managed monitoring solution
Co-Managed

For organisation that have already invested in monitoring hardware and need a joined-up award winning solution.

Industry Sectors

Over the years we have grown an impressive customer base across a wide variety of industry sectors, here are a few sector examples