The dynamics of IT for our offshore-based customers is unique. The fact they are offshore means they operate in a geographically demanding arena whereby physical business continuity centres and disaster recovery locations are scarce. Often their utility companies are in the singular, bringing an added concern of loss or limited supply. Additionally the fact that most offshore companies cannot recover their data from mainland service providers as their information is sensitive and has to remain in the tax region they operate in means they focus more on disaster prevention than most. The monitoring requirement for these businesses varies from small server closet to medium sized server rooms and data centres.
They value the fact we specialise in monitoring and guarantee to let them know immediately of any changes before they become bigger problems. They appreciate the higher level of protection associated with our 3-tier alarm escalation process especially with the knowledge that if technical platforms like email and SMS prove unsuccessful especially as there are few such service providers, our tertiary call centre escalation process guarantees a human will speak to them if all else fails.
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"We are extremely pleased with our Spook solution and the quality of customer service provided to us. We have a small, but critical server room. Spook alerts have been tremendously beneficial and have saved our business from serious consequences on a couple of occasions. The new OmniWatch web interface is user friendly and provides a vast amount of information. We are glad we chose this monitoring solution."
"We have subscribed to Spook for many years. They provide a very professional service, with high standards of support, which they have always maintained. It is critical that our Server Closet is monitored 24/7. Since using Spook we are assured they react immediately to any problem that may impact the uptime of our servers. We are especially impressed with their new web-based service, OmniWatch."
Permira is a global investment firm spanning Europe, North America and Asia
STM is one of the longest-standing and most prominent fiduciary businesses in Gibraltar.
Logicalis is the largest IT services company in the Channel Islands and offers a comprehensive range of Information and Communications Technology (ICT) solutions and services.
888 Holdings is headquartered in Gibraltar and is one of the world's most popular online gaming entertainment and solutions companies.
Guernsey Electricity is the sole provider of electrical energy on the island focusing on generation, importation and distribution of electricity.
An international insurance broker, whose head office is in Gibraltar and is one of the largest insurance providers for the EU expats in Spain, Portugal and Gibraltar.